Thank you for shopping with Tahlia Journeys. This Shipping Policy outlines how we process, handle, and deliver your orders. By placing an order on our website, you agree to the terms described below.
Worldwide Shipping
Tahlia Journeys proudly ships worldwide. We work with trusted courier partners to ensure your products are delivered safely and efficiently, no matter where you are located.
Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on weekends or public holidays. In case of high order volumes, processing times may be slightly delayed.
Shipping Timeframes
Estimated delivery times depend on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times may vary due to customs processing, weather conditions, or unforeseen courier delays.
Cash on Delivery (COD)
Tahlia Journeys offers Cash on Delivery as the only payment method. You will pay the full order amount to the delivery agent upon receiving your package. Please ensure that someone is available at the delivery address to receive and pay for the order.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation message with tracking details (if available) so you can monitor your delivery status.
Shipping Costs
Shipping fees, if applicable, will be displayed at checkout before you complete your order. Any customs duties, import taxes, or additional fees applicable in your country are the responsibility of the buyer.
Order Tracking
Where available, we will provide tracking information for your shipment. Please note that some international destinations may have limited tracking visibility depending on the courier service used.
Delayed or Lost Shipments
If your order is delayed beyond the expected timeframe, please contact us at [email protected]. While we strive to ensure timely delivery, Tahlia Journeys is not responsible for delays caused by customs, courier issues, or external circumstances beyond our control.
Incorrect Address or Failed Delivery
Please make sure your shipping details are accurate when placing your order. If a package is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for any reshipping costs.
Damaged Packages
If your order arrives damaged, please refuse delivery (if possible) or contact us immediately at [email protected] with photos of the damage. We will assist you in arranging a replacement or resolving the issue promptly.
Changes to Shipping Policy
Tahlia Journeys reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised date. We encourage customers to review this page regularly for the latest information.
Contact Us
For any questions or concerns regarding your order or shipping, please contact our support team at:
Email: [email protected]