At Tahlia Journeys, we strive to ensure our customers are completely satisfied with their purchases. This Returns & Refund Policy outlines the terms and conditions for returning products and requesting refunds. By shopping with us, you agree to the terms described below.
Payment Method
Tahlia Journeys accepts Cash on Delivery (COD) as the only payment method. Because payments are made at the time of delivery, refunds are handled according to the conditions listed below.
Eligibility for Returns
We accept returns only if:
- The item received is defective, damaged, or incorrect.
- The return request is made within 7 days of receiving the order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
We do not accept returns for:
- Items damaged due to customer mishandling or improper use
- Products without original packaging or missing components
- Items returned after the 7-day window
Return Process
- To request a return, contact us at [email protected] within 7 days of delivery.
- Include your order number, product details, and clear photos of the issue (if applicable).
- Once your return request is approved, our team will provide further instructions for pickup or return shipping, depending on your location.
Refund Policy
Since we operate with Cash on Delivery, refunds will only be issued under the following conditions:
- Refunds are processed within 7–14 business days after the returned item is received and inspected.
Replacement Option
In some cases, instead of a refund, we may offer a replacement product of equal value, depending on stock availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us immediately at [email protected] with photos and details. We will arrange for a replacement or refund as soon as possible.
Late or Missing Refunds
If you haven’t received a refund after the processing time, please check your bank account or contact your payment provider. If the issue persists, reach out to us at [email protected] for assistance.
International Orders
We accept worldwide orders; however, return shipping costs for international purchases may vary depending on location. We will provide specific instructions once your return request is approved.
Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with your order, please contact us at:
Email: [email protected]